Frequently Asked Questions



  1. 1. How can I claim my matured plan?

    Once your Education or Pension plan matures, you may claim the benefit by submitting the following to [email protected]:

    • • Duly signed Benefit Settlement Form (link to Downloadable Forms)
    • • Scanned copy of either the Plan Contract or Certificate of Full Payment
    • • Scanned copy of one (1) government-issued ID with three (3) specimen signatures on the copied document
    • • Scanned copy of proof of bank account (i.e. passbook with name, bank, and account number; deposit/withdrawal slip; or statement of account)

    The initial benefit will be credited directly to the account you provided within thirty (30) working days. Your subsequent semestral education benefits or subsequent Pension benefits, if applicable, will automatically be credited to the same account following the same turnaround time.

  2. 2. I can no longer locate my Plan Contract nor my Certificate of Full Payment. What substitute document may I use?

    Please submit an Affidavit of Loss together with the other required documents. Our Customer Service Team will reach out to you if further verification is necessary.

  3. 3. If the Planholder is deceased, who can claim the benefits of a matured plan?

    Provided the following are of legal age, they may file for the benefit of the plan:

    • • The Nominee, for Education plan
    • • The Beneficiary, for Pension Plan

    If they are of minor age, the Nominees/Beneficiary’s guardian may file on their behalf. Additional requirements such as the Death Certificate of the Planholder, Birth Certificate of the Nominee/Beneficiary, and Proof of Guardianship may be required, as applicable.

  4. 4. How can I know the status of my plan?

    We will soon launch a Planholder portal where you can get information and details about your plan. We will advise you as soon as it becomes available. In the meantime, you may email [email protected], leave a message on the PhilPlans Facebook page, or call our customer service hotline at (02) 8802 7202.

  5. 5. Where can I pay?

    Please refer to the following payment channels.

  6. 6. What happens if I miss the payment on the due date?

    The plan will be considered in default if payment is not settled within sixty (60) days from the due date. After this period, the plan will be in Lapse status. However, a lapsed plan may be reinstated within two (2) years from the date of lapsation. To reinstate, contact us for the computation of penalties and other applicable charges.

  7. 7. If I fail to reinstate my plan, what will happen to it?

    The reinstatement period of a lapsed plan is only for within two (2) years from the date of lapsation. After the period of reinstatement and if your plan remains lapsed, the plan gets cancelled. All payments made thereon shall be forfeited in favor of the Company as liquidated damages.

  8. 8. I do not get any billing or notice from PhilPlans. Why is that so?

    Please make sure that we have your updated contact details. To update, please email [email protected], leave a message on PhilPlans Facebook page, or call our customer service hotline at (02) 8802 7202.