Contact Us

A. To buy a plan or inquire about your existing plan, click here.

B. To be a member of our Sales team, email [email protected].

C. To apply for a benefit claim on your matured plan:

1. Print and fill out the Benefit Settlement Form (BSF).
2. Email the scanned copy of the fully filled out BSF to [email protected] together with the scanned copy of the following:

• One (1) government-issued ID with 3 specimen signatures
• Certificate of Full Payment/Plan Contract
• Proof of bank account (e.g., validated deposit/withdrawal slip, SOA, or front-page copy of passbook)
• Nominee’s proof of eligibility to enroll in College/High School (as per plan type). This is a mandatory requirement for Education plans except Prodigy, Magna, and Summa plans.

D. To know the status of your benefit claim application, click here.

E. To report a death and request a memorial service, call any of the following – available 24 hours a day, 7 days a week:

• (02) 8802-7344
• (02) 8802-7345
• 1-800-10-800-888 (toll-free)

F. Other queries:

• Email address: [email protected]
• Address: 5th Floor, STI Holdings Center, 6764 Ayala Avenue, 1226 Makati City